Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

We currently ship throughout the Kingdom of Saudi Arabia.

Estimated Delivery Time:

• Major Cities (Riyadh, Jeddah, Dammam, Khobar): 5–10 business days

• Other Regions: 7–14 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, customs, or other unforeseen circumstances.

Shipping Charges

Shipping charges are displayed at checkout before payment.

We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). Tracking information may take up to 48 hours to become active.

Multiple Shipments

As a dropshipping store, your order may be fulfilled from different warehouses. If you purchase multiple items, they may arrive in separate packages and on different delivery dates.

Delivery Delays

While we strive to meet the estimated delivery times, delays may occur due to:

• High order volumes

• Courier delays

• Customs inspections (for international shipments)

• Severe weather conditions

• National holidays

We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee redelivery or issue a refund for shipping costs.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Fees

Some products may be shipped from international warehouses. Any customs duties, taxes, or import fees imposed by Saudi authorities are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through our Contact Us page or by email.

We appreciate your trust and thank you for shopping with us.